LIFETIME GUARANTEE – All Illumiseen products come with a Lifetime Guarantee. No catches.
Where We Ship: Currently, our delivery services are available exclusively within the contiguous United States.
Shipping Costs:
Orders $50 and Above: Enjoy free shipping!
Orders Under $50: A shipping fee of $7.86 applies.
General Shipping Information:
• A tracking number is provided to you via email once your items are shipped.
• Please note that the shipping times are estimates only. We are not responsible for any shipping delays.
• We are not responsible for lost or stolen parcels once they are confirmed to be delivered by the courier to the shipping address the customer provided us with.
Returns:
We offer a lifetime guarantee on all our products. If for any reason you are not completely satisfied with your purchase we will allow a return.
If you want to return a product, fill out the form on our 'Contact Us' page for instructions.
We do not cover the shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs are non-refundable.
Exchanges:
We only replace items if they are defective or damaged. If you want to exchange a product (for example for a different size), please fill out the form on our 'Contact Us' page.
We offer a lifetime guarantee on all our products. This means that any factory defect is covered. Reasonable wear and tear or abuse is not covered by our guarantee.
In case you are not satisfied with the product or if you have additional questions about product returns or exchanges, please fill out the form on our 'Contact Us' page.
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